What information do we collect?

Jeeveslive collects and holds your Personal Information, which may include your name, email address, phone number, mailing address, information relating to the products or services on the Jeeveslive Platform, and other information relevant to the supply of the products and services. If you use the Jeeveslive Platform for any of the products and services on the Jeeveslive Platform, Jeeveslive may also collect your bank or credit card or Paypal details.

Jeeveslive may also collect non-personally identifiable information about you (such as anonymous usage data, IP addresses, and location, browser or platform type, and so on.).

How do we collect Personal Information?

Jeeveslive collects your Personal Information while providing the products and services to you. This includes when you visit or use the Jeeveslive Platform; provide information to us by email; create an account or profile via the Jeeveslive Platform; provide us with information relating to the products and services on the Jeeveslive Platform; ask us to send you newsletters, alerts or any other materials; or otherwise via customer enquiries and communications.

Generally, Jeeveslive collects your Personal Information directly or automatically via your use of the Jeeveslive Platform but Jeeveslive may also collect your Personal Information from other people or organisations if you have given your permission.

You may also provide us other information via a web form, by updating or adding information to your account, via your participation in community discussions, chats, dispute resolution, or when you otherwise communicate with us regarding the Jeeveslive Platform.

Why do we need your Personal Information?

Jeeveslive only collects or holds your Personal Information for legitimate purposes, including to provide you with the products and services on the Jeeveslive Platform, and for the proper administration of the Jeeveslive Platform.

In particular, Jeeveslive needs your Personal Information to:

• provide you with the services offered via the Jeeveslive Platform, including by creating accounts and listing descriptions, and confirming the validity of information about the products and services on the Jeeveslive Platform, and processing payment for our services;
• sustain our business relationship with you by answering any questions you may have about Jeeveslive or our Platform, communicating with you about the products and services on the Jeeveslive Platform, creating and updating our database and other records, ensuring compliance with contractual and other legal obligations to you, offering support services to you and otherwise responding to inquiries;
• advertise to you, including sending you newsletters, offers, and promotions, or otherwise contacting you about products, services or information we believe may interest you. Jeeveslive may contact you via phone, email, SMS and social media;
• enhance the quality and design of the Jeeveslive Platform by storing, analysing, tracking and processing user preferences and trends as well as user activities and communications to discover new features, functionality, and services regarding the Jeeveslive Platform;
• comply with relevant law including by complying with our legal obligations and investigating, preventing or taking necessary action regarding suspected illegal activity, fraud, or related activities; and exercise our legal rights based on the law or contract between us and you, or between us and a third party, (altogether our “Purposes”)

If you don't provide us with your Personal Information, Jeeveslive may not be able to execute some of or all our Purposes.

What disclosures do we make?

Generally, Jeeveslive may disclose your Personal Information for our Purposes. Jeeveslive may disclose your Personal Information in other ways with your permission, to any other party we are authorized or required to do so by law, or to our partners, affiliates or service providers (such as technology partners, hosting providers, and payment service providers) so as to assist us to provide the products and services on the Jeeveslive Platform to you.

Cookies

Cookies are tiny files that a site or its service provider transfers to a computer’s hard drive via your Web browser (if you permit) that enables the site’s or service provider’s system to recognize your browser and store certain information.

Jeeveslive uses cookies for the following reasons:

• To help remember and process your visits to and uses of the Jeeveslive Platform;
• To help understand your preferences based on previous or current platform activity, which enables Jeeveslive to provide you with better services;
• To help compile aggregate data about platform traffic and interaction so that Jeeveslive can offer better platform experiences and tools; and
• To help understand and save user preferences for your future visits.

Using other sites

The Jeeveslive Platform may contain links to other sites, platforms, or applications. Jeeveslive is not responsible for the privacy practices or policies of the owners of those sites, platforms, or applications. Jeeveslive recommends that you read the privacy policy of any site, Platform, or application that asks you to provide your Personal Information.

Security

Jeeveslive takes all reasonable steps to keep your Personal Information secure and to ensure your Information is protected against misuse, unauthorized access, modification, loss, or inappropriate disclosure. Jeeveslive may retain your Personal Information in both hard copy and electronic forms but we adopt relevant technical and organizational security measures to protect it, including by storing it in secure systems accessible only to authorized personnel.

Jeeveslive urges you to keep your Personal Information safe, by choosing a strong password and keeping it private, and logging out of your account on the Jeeveslive Platform, and closing your web browser when you finished using the Jeeveslive Platform on a shared or unsecured device.

Changes to the Policy

Jeeveslive may need to change this privacy policy at any time. When we do, the changes will be effective immediately upon being made public on the Platform. It is your sole responsibility to review our privacy regularly and ensure you are up-to-date with any changes.